Axminster quite rightly has a great reputation for all sorts of reasons, one of which is our enviable customer services record. For example our 5* ‘TrustPilot’ testimonials from very satisfied customers praise (amongst other things) the rapid delivery of our products. Order something online or over the phone and a customer can be reasonably assured that his or her purchases will be delivered within 48 hours or sometimes even the next day!
Life though, becomes a little more complex when something very large and very heavy needs to be delivered such as my new SBW3501H3 bandsaw, weighing in at a mere 145kg. Although many other suppliers of heavy equipment will deliver (which may or may not include an additional cost), they will usually make a kerb side drop-off, which is what happened with my old machine that I purchased some years ago.
Having been delighted at the time with the old bandsaw, I was somewhat dismayed with the lump of cast iron and steel that had been precariously dumped on my front lawn. Fortunately, a few of my woodworking pals were on hand and aided by copious quantities of tea and biscuits, we moved the machine into the workshop and got it assembled.
As a company, we at Axminster are unique as one of the services we offer is not only to deliver, free and gratis, a heavy piece of equipment but also to move it from the roadway or property access point straight into the workshop. The delivery is always preceded by a phone call from the Heavy Goods department to arrange a suitable slot, after which all I needed to do was to wait with eager anticipation for the lorry to arrive, which it did one sunny morning a few days later.
The machine was strapped securely in the rear of the vehicle…
…and was moved on its pallet into the workshop.
It was the work of a few minutes for us to remove the coach screws bolting it to the pallet, slide it off and then into its final position.